Versand
Shipping Policy
Thank you for choosing wakera.us for your personalized gifts. We want to ensure you have a smooth and enjoyable shopping experience, and our shipping policy is designed to provide you with all the necessary information regarding your order's production and delivery.
Made-to-Order Items
At wakera.us, we take pride in offering unique, made-to-order items. When you place your order, we start the production process specifically for you. This approach guarantees the best quality and allows us to offer a wide variety of merchandise.
Global Sourcing for Quality
While we produce some items in-house at our US facilities, we also collaborate with reputable suppliers worldwide to expand our product range. Our stringent quality control guidelines ensure that the products you receive meet our high standards.
Order Processing
Orders are processed once payment is accepted, and we aim to make this process as efficient as possible.
Estimated Time of Arrival
To provide clarity on delivery times, please refer to the following breakdown:
Production Time (Business Days)
Custom Products: 5 -7 Days
Non Custom: 2 - 3 Days
Shipping Time (Business Days)
| US (USPS/UPS/DHL Ecommerce) | 7 - 12 |
| EU (Various carriers) | 7 - 15 |
| Canada (Canada Post) | 7 - 15 |
| Australia (Australia Post) | 7 - 15 |
| Others (UPS/DHL international) | 10 - 20 |
Please note:
- Some products are only available in the US.
- Personalized and modified orders may require additional time for customization, depending on complexity.
Order Tracking
Once your order is ready for shipping, we will send you a tracking link via email, allowing you to monitor your package's journey to your doorstep. Some orders may be shipped in multiple parcels, resulting in multiple emails and tracking numbers. Please allow 5-7 days for the carrier to scan your package into their system. If you encounter any issues with tracking, contact us, and we will assist you promptly.
Incorrect Address
Please ensure you provide accurate shipping information during checkout to avoid any delivery complications. We are not responsible for orders delivered to the wrong address or returned to the sender. If an order is returned due to an incorrect address provided, a re-shipping fee will be required to resend your order.
Additionally, once an order leaves our warehouse, any requests to forward or redirect parcels through the carrier are not our responsibility.
Contact Us
Customer satisfaction is our top priority. If you have any questions, concerns, or require assistance, please do not hesitate to contact us at support@wakera.us. We are here to assist you and make your shopping experience memorable.
Thank you for choosing wakera.us for your custom gifting needs.