Wakera
Personalized heart-shaped semi hollow Peach Heart Necklace
Personalized heart-shaped semi hollow Peach Heart Necklace
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[product name]: Peach Heart Necklace
[product material]: stainless steel
[product color]: Steel Gold Rose Gold
[product use]; Daily wear
Cancellation Policy
Cancellation Policy
- Once your order has been submitted we are immediately beginning the process of production of your personalized items.
- Since each item is uniquely made for our customers and we start production straight away, please let us know up to 12 hours after placing your order if you want to cancel it. Please be advised that after 12 hours, we are able to offer either exchange or store credit. To cancel your order, please contact our customer care team here.
- Cancellation is only possible before item has shipped.
- Cancellations will be processed on the day we receive your cancellation request.
Wakera reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.
Shipping Information
Shipping Information
Each order undergoes skilled hand engraving, meticulous packaging, and is dispatched within 3 to 5 days from the time of purchase. We provide swift shipping globally, with a tracking number provided for your convenience, allowing you to monitor your package's journey from start to finish.
For standard shipping worldwide, you can expect delivery within 6 to 10 days.
Opting for DHL shipping means that after the standard processing time of 2 to 3 business days, your order will arrive within 3 to 5 days.
Return Policy
Return Policy
If you are not 100% satisfied with your product, new, unworn items can be returned to Wakera within 30 days of delivery. Non-personalized pieces are eligible for a full refund, if within 30 days of delivery.
Personalized jewellery pieces are made specially for you; therefore, can either be returned for exchange or store credit.
Exchanges:You must return your original item before we are able to send your new item to production. If you want to exchange an item, please first reach out to customer service.
If a customer qualifies for a Price Difference Refund, they will receive the refund in the form of store credit. Cash refunds will not be provided. The store credit will be equivalent to the price difference between the original purchase price and the updated item price at the time of the request.
1 Year Complimentary Warranty
1 Year Complimentary Warranty
Enjoy peace of mind with our 1-year complimentary warranty. We stand by the quality of our products and offer this additional coverage to ensure your satisfaction. For any issues within the first year of purchase, we've got you covered. Terms and conditions apply.
- 100% Quality
- Easy Returns
- Fast Shipping
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FAQs
What is Wakera?
Wakera.us is your custom gifting partner. We offer a wide range of personalized products, including custom bracelets, custom necklaces, custom night lights, and more. Our mission is to help you create unique and memorable gifts for your loved ones.
How do I place an order on wakera.us?
Ordering from wakera.us is easy! Simply browse our products, choose the one you like, and follow the customization steps. You can personalize your item with names, dates, or special messages. Once you're satisfied, add the item to your cart and proceed to checkout.
Can I see a preview of my customized product before ordering?
Yes, we provide a preview of your customized product during the ordering process. This allows you to see exactly how your personalized item will look before you make your purchase.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment options through trusted payment gateways like PayPal
How long does it take to receive my custom order?
Production times vary depending on the product, but most orders are typically shipped within 5-7 business days. You will be shown tentative delivery times upon checkout.
What materials are used for custom bracelets and necklaces?
Our custom bracelets and necklaces are typically made from high-quality materials such as stainless steel, sterling silver, and durable leather. You can find specific material details on each product page.
Are the custom night lights battery-operated or plug-in?
Our custom night lights are available in both battery-operated and plug-in options. You can select your preferred power source when customizing your night light.
Can I choose the color and design of the custom night light?
Yes, you can choose from a variety of colors and designs when customizing your night light. We offer options that will suit different tastes and preferences.
Do you offer gift packaging and messages?
Yes, we offer gift packaging for many of our products, and you can also include a personalized message to make your gift even more special. You will be able to see that on the product page.
Can I return or exchange a customized product?
Since our products are personalized, we typically do not accept returns or exchanges unless there is a defect or error on our part. Please review your order carefully before completing it, and feel free to contact our customer support if you encounter any issues.
How can I contact customer support if I have questions or concerns?
You can reach our customer support team by emailing support@wakera.us or using the contact form on our website. We are here to assist you with any inquiries or issues you may have.
Is there a satisfaction guarantee on my custom order?
We are committed to your satisfaction so your order is protected with 30 days guarantee, If there are any issues with the quality or accuracy of your custom product, please contact us, and we will work to resolve the problem to your satisfaction.
Can I cancel my order after 12 hours?
Orders can be canceled within the first 12 hours of purchase. After that, if your order hasn't entered manufacturing, contact us at support@wakera.us for assistance.