• Once your order has been submitted we are immediately beginning the process of production of your personalized items.
• Since each item is uniquely made for our customers and we start production straight away, please let us know up to 12 hours after placing your order if you want to cancel it. Please be advised that after 12 hours, we are able to offer either exchange or store credit. To cancel your order, please contact our customer care team here.
• Cancellation is only possible before item has shipped.
• Cancellations will be processed on the day we receive your cancellation request.

Wakera reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.

Each order undergoes skilled hand engraving, meticulous packaging, and is dispatched within 3 to 5 days from the time of purchase. We provide swift shipping globally, with a tracking number provided for your convenience, allowing you to monitor your package's journey from start to finish.

For standard shipping worldwide, you can expect delivery within 6 to 10 days.

Opting for DHL shipping means that after the standard processing time of 2 to 3 business days, your order will arrive within 3 to 5 days.

If you are not 100% satisfied with your product, new, unworn items can be returned to Wakera within 30 days of delivery. Non-personalized pieces are eligible for a full refund, if within 30 days of delivery.

Personalized jewellery pieces are made specially for you; therefore, can either be returned for exchange or store credit.

Exchanges:You must return your original item before we are able to send your new item to production. If you want to exchange an item, please first reach out to customer service.

If a customer qualifies for a Price Difference Refund, they will receive the refund in the form of store credit. Cash refunds will not be provided. The store credit will be equivalent to the price difference between the original purchase price and the updated item price at the time of the request.

Enjoy peace of mind with our 1-year complimentary warranty. We stand by the quality of our products and offer this additional coverage to ensure your satisfaction. For any issues within the first year of purchase, we've got you covered. Terms and conditions apply.